We’re a travel agency in Zhangjiajie. That’s the whole pitch. Our office, our drivers and our guides are in the city you’re flying into.
That shouldn’t need saying. It does, though, because a lot of what you’ll read about Zhangjiajie online was written by people who have never been here. You can usually spot it: the same five places in the same order, a photo of the Avatar mountains from about 2014, and a promise to arrange absolutely everything. Then you land at Zhangjiajie Hehua Airport and the person holding your name works for a third company that nobody mentioned.
We’re the end of that chain that actually has to work. We’d just rather be the whole chain. We’re a small local team — guides, drivers, and one person who answers your messages. You’ll know who you’re talking to before you arrive.
What we handle
Park tickets. Wulingyuan — the main park, the one with the quartz sandstone pillars — is booked under your real name and passport number. In July, August and every Chinese public holiday, the early entry slots go first. We book yours before you get here and send you the confirmation, which saves you from standing at the gate trying to work a Chinese booking app with a queue forming behind you.
Cars and drivers. Airport pickup, railway station pickup, or a car and driver for the day. Zhangjiajie is spread out in a way the maps don’t show well. The airport, the high-speed station, Wulingyuan and Tianmen Mountain sit in four different directions, and any move between two of them costs you the better part of an hour. First-timers routinely fit three of those moves into one day and end up seeing mostly road. When the plan doesn’t fit, we say so before you book, not after.
Hotels. The useful question isn’t how many stars. It’s which gate. Pick the wrong one and you’ve added forty minutes to every morning of your trip. If the hotel you’re looking at is in the wrong place for the days you’ve described, we’ll tell you — including when it means we lose the booking.
Guides. English-speaking, licensed, local. A guide earns their day here less by translating signs than by timing. Being at Yuanjiajie before the tour buses arrive. Knowing the Bailong elevator queue is what ate your afternoon. Picking the way down from Tianzi Mountain that your knees will still be on good terms with at dinner.
How a booking goes
Send us your dates and what you want. If you’re not sure what you want, send the dates and a rough idea — that’s most of what lands in our inbox, and it’s a perfectly good place to start.
We come back within 24 hours with one number. Not a range, not a “from”.
You pay nothing until you’ve agreed to that number. After that, a deposit covers the car and the tickets we’re buying in your name, and the balance is settled when you’re here.
We accept international credit cards (Visa/Mastercard), Alipay, WeChat Pay, and bank transfer. A deposit secures your tickets and vehicle; the balance is settled in Zhangjiajie.
Things we don’t do
No shopping stops. It’s the single most repeated complaint about tours in China, and it’s usually how the very cheap packages pay for themselves. We’d rather quote you honestly.
No charges that turn up at six in the evening. Tolls and parking are already inside the number we sent you.
And we won’t tell you something is open when it isn’t. If the glass walkway at Tianmen Mountain is closed for ice, you hear it from us before you board the plane. Not at the ticket gate.
One more, because it comes up constantly: the peaks spend a surprising amount of the year inside a cloud. When the forecast is bad we’ll suggest moving your Wulingyuan day and doing Tianmen Mountain first, or swapping the order entirely. Sometimes the honest answer is that this week is not the week, and we’d rather lose a booking than have you fly 8,000 kilometres to look at fog.
Our licenses
Both are public records, and we’d rather you check them than take our word.
- Travel Agency Business License (旅行社业务经营许可证): L-HUN-303754 — issued by the Department of Culture and Tourism of Hunan Province on 16 June 2025. Permitted scope: domestic tourism and inbound tourism. Verify at https://mr.mct.gov.cn, China’s national tourism supervision platform.
- Business License (营业执照): 91430802MACM3DMX0Y — Zhangjiajie Xinyue Travel Agency Co., Ltd. (张家界心悦旅行社有限公司), registered 5 June 2023. Verify at https://gsxt.gov.cn, the national enterprise credit system.
The line that matters for you is “inbound tourism” (入境旅游业务). Agencies in China are licensed by scope, and not every one of them is permitted to receive foreign visitors. That authorization is what puts your booking under Chinese tourism law and the national supervision system — meaning if something goes wrong, there’s a regulator to complain to and a licensed company on the hook. The drivers who approach travelers at the airport do not have it.
Talk to us
Tell us your dates. That’s the only piece we can’t work around — everything else we can figure out together.
WhatsApp: +86 180 7449 1863 · WeChat: 18074491863 · We work Zhangjiajie time (UTC+8)
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Common questions answered here → FAQ