This is the short version, written to be read rather than to be impressive. We are a small travel agency in Zhangjiajie. We handle your passport details because the parks here require them, and we would rather tell you plainly what happens to them than bury it.
Who we are
How to Zhangjiajie is operated by Zhangjiajie Xinyue Travel Agency Co., Ltd. (张家界心悦旅行社有限公司), a licensed inbound travel operator, permit L-HUN-303754. Registered office: Unit 1003, Block B, Building 3, Huatiancheng Phase 2, Zhangjiajie, Hunan, China.
Questions about anything below: WhatsApp +86 180 7449 1863, or lianjizhi0744@hotmail.com.
What we collect
Only what a booking needs:
- Names, exactly as printed in your passport. The parks issue tickets against the passport, not against a name typed loosely.
- Passport numbers and nationality. Required by the park booking systems for foreign visitors.
- Travel dates, and which gate or time slot you want where the park uses them.
- A way to reach you while you are travelling: a WhatsApp number or an email you actually open.
- Your hotel or guesthouse, if we are doing a pickup. The driver needs it.
- Age and height of children, if you ask us to book concession tickets. Both, because the two are measured differently and the discounts depend on both.
Why we need passport details
Not because we are curious. Every major park in Zhangjiajie runs real-name booking: the ticket exists in the system against a specific passport, and a foreign passport has to be checked at a staffed window on the day. Without the number there is no ticket.
We ask for those details after we have confirmed your dates, and we ask for them by WhatsApp or email. There is no web form on this site that collects passport photos, and there is no reason for one.
Payment details
We never see your card number. Card payments run through the payment provider; PayPal payments run through PayPal. If anybody claiming to be us asks you to send card numbers over WhatsApp or email, it is not us.
Where you pay the driver in cash on a pickup, he records the amount on a printed settlement sheet and you sign it. That sheet carries your name and your hotel. It does not carry your passport number.
How long we keep it
Passport details are kept for as long as the booking needs them, and removed afterwards. Booking and payment records are kept for the period our accountant and the tax office require, which is years rather than weeks.
Who else sees it
- The park’s booking system. That is the point of collecting it.
- Your driver, who gets your name, your flight number and where you are staying. Nothing else.
- Nobody else. We do not sell data, we do not run advertising profiles, and we do not hand lists to third parties.
Cookies and analytics
This site runs Google Analytics to tell us which pages people actually read. It sets cookies and reports approximate location. Blocking it in your browser breaks nothing on the site.
What we do not do
- We do not ask for passport photos through a form on this website.
- We do not take card numbers by email, WhatsApp or chat.
- We do not store payment card details anywhere.
- We do not share your details with anyone outside a booking you asked us to make.
Ask us to delete it
Message us and we will remove what we hold, subject to the records we are legally required to keep for tax purposes. If you want to know what we currently hold on you, ask, and we will tell you.
Changes
If this page changes materially, the date at the top changes with it. It was last updated on .