One number works for almost everything: WhatsApp +86 180 7449 1863. It goes to a person, not a queue, and it is answered in English.
What to send us
The more of this you send in the first message, the faster you get a price back:
- Dates. Arrival day and departure day, and whether the times are fixed.
- How many people, and if any of them are children, students, or over 60. Age and height for children, both — the discounts in these parks are measured two different ways.
- Flight or train number, if you want a pickup. We track it.
- Where you are sleeping, if you already know. If you do not, say so and we will help you pick an area.
- What you actually want to see. A name is enough. “Avatar mountains” is fine; we know which one you mean.
Passport details come later, after we have confirmed the dates. By WhatsApp or email, never through a form on this website.
How fast we answer
Usually within a few hours, always within 24. We are on China Standard Time (UTC+8), so a message sent at your 9pm often lands at our 9am. That is not being ignored, that is geography.
If you are already in the country and something has gone wrong — a gate you cannot find, a driver who is late, a park that will not accept a ticket — call or message rather than emailing. Email is the slowest way to reach somebody standing in a car park.
The other ways in
- WhatsApp — +86 180 7449 1863. Fastest for anything time-sensitive.
- Email — lianjizhi0744@hotmail.com. Better if you are sending passport details or a list of names.
- WeChat — set it up before you fly and add us. Once you are here, every driver, guesthouse and guide works in WeChat, and it is often the only way to reach the person standing in front of you. Here is how to set it up.
Who you are talking to
How to Zhangjiajie is operated by Zhangjiajie Xinyue Travel Agency Co., Ltd. (张家界心悦旅行社有限公司), a licensed inbound travel operator under permit L-HUN-303754. That number is public; you can look it up. Registered office: Unit 1003, Block B, Building 3, Huatiancheng Phase 2, Zhangjiajie, Hunan, China.
Before you write
Three of the questions we get most often are already answered properly on their own pages:
- Park tickets — prices, what a ticket does not cover, and what a foreign passport has to do at the gate.
- Airport and station transfers — how long the drive is, what a pre-booked car changes.
- How to pay in China — Alipay, WeChat Pay, PayPal, cash, and the fees.
None of that is required reading. Ask the question and we will answer it.
Questions people ask
How quickly do you reply?
Usually within a few hours, always within 24. We answer in English, and in Chinese if that is easier for you.
Do I need to pay before you answer my questions?
No. Asking costs nothing. We quote after we have checked availability, and we do not charge anything before we know the park has slots.
Can I just call?
WhatsApp is faster for most people, and it works on hotel wifi when roaming does not. If you would rather be called, say so and tell us your number.
Is it safe to send my passport details?
Send them by WhatsApp or email, after the dates are confirmed. The parks here issue tickets against a passport, so the number is required, and it goes into the park’s own booking system. What we do with it is set out on our privacy policy.